Patient Referral

Patients require a referral from a General Practitioner or another Specialist.  Referrals may be emailed to admin@northernneuro.com.au or faxed to 1300 136 568

Can an appointment be made without the referral being sent?

No. Dr Crump needs to see the referral and review the reason indicated by the referring doctor.  He will advise the type of appointment required and whether time for tests needs to be included.

Making an appointment

Appointments for all locations are made by contacting the Practice Coordinator on 1300 706 870 or email admin@northernneuro.com.au 

Confirmation letter

A confirmation letter will be sent to you advising the details of your appointment. Please keep the letter in a safe place and note any tests or action that needs to be completed prior to your appointment.

Will I be reminded about the appointment?

Yes. You will receive an SMS remainder prior to your appointment. Please respond to the reminder as this goes to our appointments pages and confirms your attendance.

What happens if I don’t respond to the SMS?

If you do not confirm at least 24 hours prior to your appointment, we will offer the appointment to a patient on the waiting list.

What if I am unable to attend the appointment?

We request a minimum of 24 hours’ notice. Please contact us to advise that you cannot attend and another appointment will be arranged. If you advise us prior to the appointment we are able to offer the time to a patient on the waiting list.

Failure to cancel an appointment without 24 hours notice or failure to attend without previous notice may incur a cancellation fee.

Patient Registration

All patients are asked to complete a registration form. A copy will be attached to your confirmation letter. Please complete and return to us as soon as possible. Alternatively you may download the form, complete it and return to us. Click here

Attending the Appointment

What do I need to bring to the appointment?

Please bring a list of your current medications and allergies. If you have had scans or tests completed, please all results including films/CDs or X-rays with you.

Fees

What fees will be charged?

These will be outlined in detail in the confirmation letter.

How can I pay for the consultation?

You may pay by Eftpos, credit card, cheque or cash. Payment is required on the day of your consultation.

Is there a rebate?

A percentage of the fees are rebated by Medicare. If you have registered your bank account with Medicare we can process your claim for you, which means the rebate is in your account the next day.  If you are not registered you will need to visit a Medicare office to claim the rebate.

Patient Privacy

The law gives you certain privacy rights in relation to information that you give to this medical practice. We need your consent to collect personal information about you. The fact that you have come here implies that you consent to us knowing about your health situation either for a particular event or generally. This form explains your rights in relation to the use of the information and, how we may disclose it to other medical service providers.

The information we ask you to give us is deeply personal. However, not having it will restrict our capacity to provide you with the standard of medical care that you expect.

Please carefully read the following information about privacy issues and then sign this form. It will go on your file and you may examine it or change it at any time.

We collect information from you mainly to assess, diagnose and treat your illness properly and be pro-active in your health care. We will also use the information you provide in the following ways:

  • Administration of this medical practice;
  • Billing, including compliance with Medicare and Health Insurance Commission requirements;
  • Disclosure to others involved in your care, including doctors and specialists outside this practice who may become involved in treating you. This may occur through referral to other doctors, or for medical tests and, in the reports returned to us following the referrals. If necessary, we will discuss this with you;
  • Disclosure to other doctors in the practice and locums if required.